Terms and Conditions

Welcome to Louises Aquatic Nook. By browsing and purchasing from this website, you agree to comply with and be bound by the following terms and conditions.

1. General Ordering & Availability

• All livestock listings are subject to seasonal availability and sizing variations.
• We reserve the right to cancel or delay any order due to extreme weather conditions, fish health concerns, or courier disruptions.
• Images on our website are representative of the strain and species; individual fish may vary slightly in color, pattern, and size.

2. Shipping & Handling

• Livestock shipments are strictly dispatched on Tuesdays to prevent fish from being held in transit over weekends.
• Upon arrival of your package you MUST video the process of opening the parcel and packaging to reveal the arrival of your fish. (Please also see our DOA policy below)
• It is the customer's sole responsibility to ensure someone is present at the delivery address to receive the shipment on the scheduled delivery day.
• We cannot ship to P.O. Boxes.

3. Dead on Arrival (DOA) Policy

We pride ourselves on breeding healthy, robust fish and packing them using professional methods. In the rare event of livestock arriving deceased, you must meet the following criteria to qualify for a replacement or store credit:

• You must send a clear photograph and video of the deceased fish inside the original, unopened sealed bag within [2 hours] of the courier's recorded delivery time.
• Once the bag is opened, the DOA policy is completely void.
• Shipping costs are non-refundable, and the customer is responsible for any replacement shipping fees.

4. Health and Growth Guarantee

• We guarantee that all fry and juvenile fish are raised under strict protocols, including massive daily water changes and high-protein diets, to prevent stunting prior to dispatch.
• Once the fish are introduced to the buyer's aquarium, we are no longer responsible for their growth rate, stunting, health, or longevity, as water parameters and care routines are outside our control.

5. Returns and Cancellations

• Due to biosecurity and the sensitive nature of live fish, we do not accept returns on livestock under any circumstances.
• Order cancellations must be requested at least 48 hours prior to the scheduled shipping date.